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Getting people
to cooperate and work as a team is no small feat as you probably know. A
host of factors are constantly working against managers in this pursuit
factors such as individual self-interest, mistaken beliefs people hold
about how to get power and be successful, and the remains of the old
corporate culture which for years has pitted one person against the other.
We hear a lot about "teams" in the workplace today. In their
mad search to find ways to better compete in today's global marketplace,
the leaders of organizations have finally come to the realization that
people can accomplish far more for the organization when they collaborate
and work as a team than they can when they function as a collection of
individuals working primarily alone.
Too much of what we call "teams" in the workplace today,
however, is simply groups of people whom we have given the label, team.
Creating a true team environment requires that managers and employees
change almost everything about how they worked in the past.
So how do we create a "real" team? First, we need to define
the characteristics of a team. To do that, let's use Olympic Hockey Team
to define a real team at work. Here are the characteristics:
Committed to a common purpose.
On a hockey team, everyone is committed to winning. If it's to be a
winning team, the interest of the team has to come before the interest of
any one individual member. The common purpose is what unites the team
members. You may recall that no one member of the Winning Hockey Team
tried to be a star it was all for the team.
Work together to achieve clearly defined
performance goals. A hockey team has a goal of winning it
also has performance goals for practice and during the game that support
the overall goal. The goals provide the team members with a focus that
helps them mobilize and direct their energies. The performance goals also
let them know how well they are doing.
Have a common approach for how they work
together. In addition to the rules of the game, a winning
hockey team has a clearly defined strategy and some guidelines for how
they will work together to get the job done. On a real team there is an
interdependence among the members that doesn't exist in a group they work
very closely together toward the common goal.
Individuals
are mutually accountable for a collective work product.
On a hockey team everyone has a job, but team members are just as
concerned about the accomplishment of the end goal as they are concerned
with their own individual jobs. When a hockey team wins, everyone wins.
When the team loses, everyone loses. Unless the individual members and the
team as a whole are held accountable for the end product, it's unlikely
they will come together as a real team. If they aren't held mutually
accountable, it's too easy for the individuals to revert back to their own
self-interest.
You've probably heard the saying: "There is no 'I' in team."
The idea behind that statement is that people need to be unselfish and
work together for the good of the team. Since human beings are basically
selfish creatures, it is important for leaders to show the individuals how
working for the good of the team is in their best interest.
When people excel as a team, they get far more benefits than they do
when they excel individually. Who doesn't like to revel in the glory of
their own individual accomplishments? But when people win as a team, they
get something even more. They feel a powerful sense of connectedness, a
sense of community with their fellow team members something that is hard
to attain in the high-tech, fast-paced, competitive world in which we
live. There is a sense of joy and excitement that is multiplied by the
number of people on the team.
In order to get the best work from the people we manage, we must find a
way to bring them together in the true spirit of "team." One of
the reasons they can be so effective and productive is that they meet some
very basic needs for people. When we meet the needs of our people, they
will meet the needs of the job.
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